Q: Do you accept international orders? A: Yes, we accept international orders. However, unlike U.S. orders, free shipping is not guaranteed for international shipments, though we now offer discounted international rates on orders of 2+ items to many international destinations. Please note that we are not responsible for any customs fees, import duties, tariffs, taxes, or other associated expenses. These costs are the sole responsibility of the customer.
Additionally, please ensure that you provide an accurate and complete physical address (home address, P.O. box, etc.) when ordering. Shipping addresses consisting only of municipal sorting centers, couriers, or similar may lead to errors and complications.
Regarding Customs Delays: If your package is held at customs, please be patient, as this is common and can take weeks or even months for processing. We cannot expedite customs clearance or reimburse you for packages delayed at customs. If additional fees are required, these must be handled directly with your local customs office.
Q: Where are you based? A: We are based in Phoenix, Arizona, USA.
Q: Are these products dropshipped? A: No, all products are fulfilled by us in the United States. Every item is inspired by our personal interests and created with care as part of our passion for fan merch and high-quality designs.
Q: Do your chains rust or tarnish? A: No. All of our necklaces are 100% stainless steel and will not rust or turn your skin green. We are committed to providing durable, high-quality products.
Q: Do you take custom orders or suggestions? A: We don’t take custom orders, but we’re always open to suggestions! Feel free to DM us on Instagram or use our website's contact form to share your ideas.
Q: How fast are orders fulfilled? A: Orders are typically processed and shipped via USPS every Monday and Friday. U.S. orders generally arrive within 1–5 business days after shipping, while international orders take 1–3 weeks depending on the destination.
We do not provide any firm, binding shipping guarantees outside of our initial handling time. Once your order is dropped off, it is in the jurisdiction of the U.S. Post Office, and delays or lost packages may be directly resolved with a replacement order.
We do not assume responsibility for errors of our couriers, customs delays, or any other post-fulfillment transit errors.
If you suspect your package is lost or delayed, contact us via our website or Instagram. If necessary, we will happily send a replacement package.
Q: What is your return policy?
Return Policy
Eligibility:
Refunds: Refunds are only available for items that are defective or damaged.
Replacements: If your item is stuck, or lost in transit, we will send you a replacement at no additional cost.
All Sales Final: Except for defective or broken items, all sales are final. We do not issue refunds for shipping delays, customs-related issues, buyer’s remorse, etc.
Shipping Issues: In cases of shipping delays, lost packages, or other transit problems, replacements will be provided. Refunds will not be issued for delayed shipments or packages stuck in transit. For international orders, shipping fees are non-refundable.
Items We Do Not Refund:
T-shirts, due to their custom 1:1 nature, being printed on demand per order.
Items returned for reasons unrelated to defects (e.g., personal preference, gift returns).
Return Process: To initiate a return for defective or damaged items, contact us at indieovation@gmail.com or via our contact form. Please include your order number and the reason for your request.
Refunds: Refunds for defective or damaged items are processed once the item is returned and inspected, or sometimes upon submittal of simple photo evidence. Approved refunds will be issued to your original payment method within 5–7 business days. We carry full discretion for all decisions surrounding refunds and returns.
Key Notes on Returns and Refunds:
All returned items must be in their original condition.
Customers are responsible for return shipping unless the return is due to a defect or an error on our part, in which case we may provide a prepaid shipping label.
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