Do you accept international orders?

Yes, we accept international orders. However, unlike U.S. orders, free shipping is not guaranteed for international shipments, though we now offer discounted international rates on orders of 2+ items to many international destinations. Please note that we are not responsible for any customs fees, import duties, tariffs, taxes, or other associated expenses. These costs are the sole responsibility of the customer. Additionally, please ensure that you provide an accurate and complete physical address (home address, P.O. box, etc.) when ordering. Shipping addresses consisting only of municipal sorting centers, couriers, or similar may lead to errors and complications. If your package is held at customs, please be patient, as this is common and can take weeks or even months for processing. We cannot expedite customs clearance or reimburse you for packages delayed at customs. If additional fees are required, these must be handled directly with your local customs office.

We are based in Phoenix, Arizona, USA.

Are these products dropshipped?

No, all products are fulfilled by us in the United States. Every item is inspired by our personal interests and created with care as part of our passion for fan merch and high-quality designs.

Do your chains rust or tarnish?

No. All of our necklaces are 100% stainless steel and will not rust or turn your skin green. We are committed to providing durable, high-quality products.

How fast are orders fulfilled?

Orders are typically processed and shipped via USPS every Monday and Friday. U.S. orders generally arrive within 1–5 business days after shipping, while international orders take 1–3 weeks depending on the destination. We do not provide any firm, binding shipping guarantees outside of our initial handling time. Once your order is dropped off, it is in the jurisdiction of the U.S. Post Office, and delays or lost packages may be directly resolved with a replacement order. We do not assume responsibility for errors of our couriers, customs delays, or any other post-fulfillment transit errors. If you suspect your package is lost or delayed, contact us via our website or Instagram. If necessary, we will happily send a replacement package.

What is your return policy?

Refunds are only available for items that are defective or damaged. If your item is stuck, or lost in transit, we will send you a replacement at no additional cost. Except for defective or broken items, all sales are final. We do not issue refunds for shipping delays, customs-related issues, buyer's remorse, etc. T-shirts, due to their custom 1:1 nature, being printed on demand per order, are not refundable. To initiate a return for defective or damaged items, contact us at indieovation@gmail.com or via our contact form. Please include your order number and the reason for your request. Refunds for defective or damaged items are processed once the item is returned and inspected, or sometimes upon submittal of simple photo evidence. Approved refunds will be issued to your original payment method within 5–7 business days. We carry full discretion for all decisions surrounding refunds and returns.

About us

Hi there! If you’re reading this, you’re probably looking for more information about Indie Ovation, so let me share a little about what we do and why this brand exists.

What is Indie Ovation?

Indie Ovation is my personal outlet to create unique, fan-inspired merchandise, jewelry, and charms celebrating my favorite musicians, artists, video games, and other pop culture topics that I’m deeply passionate about. Everything I create is a reflection of my love for these franchises, music, and art forms. I focus on designing pieces that resonate with fellow fans who want to express their interests in a fun, stylish, and personal way.

On The Topic of Fan Merch

Growing up, I routinely collected fan merchandise from websites like Etsy and Redbubble, as well as at conventions and events. These experiences gave me a deep appreciation for the creativity and passion that goes into fan-made art. My goal is to continue that tradition by offering high-quality, fashionable merchandise for people who want to proudly represent the things they love.

I want to emphasize that I create these designs out of respect and admiration for the original works that inspire them. Whether it’s a necklace inspired by a beloved video game or a t-shirt celebrating a favorite band, my goal is to provide fans with wearable art that honors the creators while showcasing your personal style.

Business Structure

Indie Ovation is a completely independent endeavor. I handle every aspect of the business myself, from graphic design, marketing content, photography, and web design to packing 100% of the jewelry orders and managing customer service. This brand is my labor of love, and I take immense pride in the care and creativity I bring to every step of the process.

Origin

I started Indie Ovation in January 2023 and am based in Arizona, in the United States. I initially started with necklaces only, but thanks to the early support of fans like you, I’ve expanded my catalog to include earrings, clothing, and more. I’m also venturing into completely original jewelry designs, with plans to roll out more exclusive creations in the future.

Over the past year or two, Indie Ovation has grown a modest but loyal following on social media and has served thousands of amazing customers. I’m incredibly grateful to everyone who has supported this project, whether by purchasing a product, sharing a post, or simply exploring the site. This community of fans, artists, and creators inspires me every day to keep expanding and improving what I offer.

Contact us!

If you ever have questions, ideas, or feedback, don’t hesitate to reach out. You can contact me through the website’s contact form or email me directly at indieovation@gmail.com. I’d love to hear from you!

Thank you so much for being part of this journey. Whether you’re here to shop or just to browse, I hope you find something that speaks to you and your passions.